This website is owned and managed by Words To Glow Ltd. Established 2014, Words To Glow Ltd is a private limited company who specialise in providing bespoke lighting products for hire throughout the North West of England.

This privacy policy explains how we use any personal information we collect about you when you use this website. The information that you provide to Words To Glow Ltd will only be used in accordance to this policy as follows:

Topics:

What information do we collect about you?

How will we use the information about you?

Access to your information and correction

Cookies

Other websites

Changes to our privacy policy

How to contact us

 

What information do we collect about you?

 

We collect information about you when you register an enquiry with us via our Contact Us page or when you place an order for our products and services. We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies (stated below).

 

How will we use the information about you?

 

We collect information about you including your name, email address and contact telephone number in order to process your order, provide you with relevant information and fulfil our contract of services to you, our customer, as agreed.

 

We may also use your information in order to improve and customise our service for our clients. If you agree, we may from time to time forward you offers of other products or services. We will not share your information for marketing purposes with outside agencies or third party companies.

 

In processing the financial aspect of your booking, it is necessary to collate your banking details and forward these onto our third party financial provider accounting service, Xero in order to complete the order.

 

In order to successfully provide a requested service to you, our client, we rely on a legal basis known as legitimate interest. This processing of information is necessary to perform our obligations under contract to you, the client. 

 

We may also obtain images of our hire products and yourselves for the purpose of promotional activities via our website and social media channels. Consent from our clients will be obtained prior to the use of such images for the purposes of promoting our business activities. You have a right to withdraw consent for their usage at any time (please see below for further details of this).

 

Access to your information and correction

 

We will retain the details you provide for a maximum period of 24 months; after which it will be deleted (if no further contract of service remains).

 

You have the right to request a copy of the information that we hold on file about you. Please note: you also have the right to withdraw your consent for us to hold your details at any time by contacting us via email or by writing to us at the following address.:

 

Words To Glow Ltd

55 Victoria Crescent, Eccles

Manchester, M30 9AN

 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

 

The cookies used on our website are ‘analytical’ cookies. Google Analytics is installed on our website. Google Analytics makes use of HTTP first party cookies, via three Javascript Libraries; gtag.js, analytics.js and ga.js. The use of these cookies records user interactions with our website and records information such as number of visits, time of previous visits and traffic source information for statistical analysis. The use of these cookies helps us review the performance of our website and how it works. By using our website you agree that we can place these types of cookies on your device.

 

gtag.js and analytics.js set the following cookies:

 

 CookieDuration/ExpirationDescription
_ga2 yearsused to distinguish users
_gid24 hoursused to distinguish users
_gat1 minUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
AMP_TOKEN90 daysContains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

Ga_jas sets the following cookies:

Cookie Duration/Expiration Description
__utma2 years from set/update                    Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt10 minsUsed to throttle request rate
__utmb30 mins from set/updateUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmcEnd of browser sessionNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmzSix months from set/updateStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv2 years from set/updateUsed to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

 

You can set your browser to not accept cookies and the above websites tell how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

 

Other websites

 

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy. Words To Glow Ltd is not responsible for the content or privacy practices of other websites.

 

Changes to our privacy policy

 

We keep our privacy policy under regular review and we will place any updates on this web page. The privacy policy was last updated 28th August 2018. By navigating our site, we assume you consent to the use of your personal data as outlined above. If you do not agree with the policy, we ask that you cease use of the site immediately.

 

How to contact us

 

Please contact us if you have any questions about our privacy policy or information that we hold about you:

By email

 

Or write to us at: Words To Glow Ltd, 55 Victoria Crescent, Eccles, Manchester, M30 9AN

 

You also have a right to lodge a complaint with the Information Commissioner’s Office.